As an Air Import Agent my role is to execute and oversee departmental operations to ensure a smooth import process from customer booking to final delivery and every step in between. As the office Environmental Coordinator, I implement corporate initiatives and strategise ways in which we can locally reduce CO2 and resource use.
I develop customer relations by providing a complete understanding of the process in order to foster successful transactions and high customer satisfaction. With Expeditors being a non-asset based freight forwarding company, I work closely with our service providers to insure they meet the standards set forth by Expeditors. We work together to customise specific services that result in mutual monetary benefits and improved services to our customers. In addition, I work closely with management to ensure corporate operational metrics are met, and make adjustments to established processes allowing further improvement.