.MUTUAL is a Telenor Group internal startup, selected as part of the Ignite Incubator program. .MUTUAL is a third-party system to verify identities for trusted personal and business transactions and interactions online.
As a user experience researcher I collect user data by applying ethnographic methods, perform data analysis and provide insights to .Mutual to design an end user service.
Developed Junglemap's digital learning platform for the business market.
Performed depth interviews with Junglemap users.
Qualitative analysis led to design recommendations for a new prototype.
Delivered specific UX recommendations around how Junglemap could optimise and ensure a high standard on their platform.
Performed and analyzed depth interviews and focus groups for sales employees at three IGO-POST sales offices in the Netherlands, Germany and Denmark.
Insights from the empirical analysis were gathered in a report where I made proposals for improvement. The report and my proposals were presented to the directors and all the department managers in the head office of IGO-POST.