Senior IT Support Engineer at Italcementi Group
I am a network engineer / IT supporter
Senior IT Support Engineer
2006 - Current
Technical(Hands-on) and professional Skills Summary; *Hands on experience of Cisco Routers( Cisco3000/ 4000 / 4500) and Switches installation ,internetworking and configuration, significantly : Cisco 3xxx , 45xx ,65xx, as well as good l=knowledge about CISCO 5k ,7k. *Excellent understanding of LAN/WAN(IP Routing, Frame Relay, MPLS / T1/E1) Network Protocols, Network management (ACL’s, NAT). Protocols include RIP, OSPF, EIGRP, MPLS, IPSec, VPNs, ACL’s, NAT . In addition to Gigabit Ethernet, 802.1q, ISL, Ether Channel, Multicast, SNMP, VSS, VTP, STP, RSTP, HSRP/VRRP , VRF ,DHCP Voice over IP, Video / Voice QoS options . *Design /troubleshooting Wireless technologies : 802.1x with security WPA,WPA2 and WEP with TKIP / AES algorithms *Provide technical support over the telephone or Internet tools on 24/7/365 bases. *Repairing equipment and replacing parts , Plan and undertake scheduled maintenance upgrades. *Talk /negotiate with clients / customers to determine the nature of problems / project / upgrade . *Responding to breakdowns, troubleshoot software, hardware and network issues. *Investigating, diagnosing and solving network appliance software / hardware faults. *Fixtures and fittings experience in obtaining replacements or special components. *Checking network equipment for electrical safety, plus Maintaining records of IOSs licenses *Managing stocks of equipment, consumables and other supplies. *Being Shifted and on-call, particularly where network operation is in continual 24-hour. *Pro-active support in order to maintain high availability of services to the global user community . *Provide comprehensive and highly technical consulting and to the business and user community. *Meeting KPI’s and SLA’s and service delivery, ensure cost effective delivery of high quality services. *Support the design and maintenance of infrastructure strategy and model to improve systems available, performance, incidents etc.
1998 - 2003