khaled Abdelhady
Senior IT Support Engineer at Italcementi Group
Denmark
37
0 Upvote
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Operation
Designer
Engineering
Skills
CISCO
microsoft environment
inter-networking
DNS
DHCP
project design
firewall
office 365
it support
routers @ switches
LAN & WAN technologies
Active directory
virtual servers
Attachments
CISCO%20professional%20network%20engineer%20CV.docx Ministry%20of%20education%20in%20Denmark%20assessment.jpg Australian%20computer%20society%20asessment%20letter.pdf Engineers%20of%20Australia%20assessment%20%20letter.pdf CCNP%20certificate.pdf CCNA%20certificate.pdf Cisco%20Architecture.pdf final%20network%20engineer%20experience%20certificate.pdf university%20degree%20%20transcript%20certificate.pdf Compatia%20N%2B%20certificate.pdf graduation%20cetificate.pdfAbout"I am a network engineer / IT supporter "
Experience
Technical(Hands-on) and professional Skills Summary;
*Hands on experience of Cisco Routers( Cisco3000/ 4000 / 4500) and Switches installation ,internetworking and configuration, significantly : Cisco 3xxx , 45xx ,65xx, as well as good l=knowledge about CISCO 5k ,7k.
*Excellent understanding of LAN/WAN(IP Routing, Frame Relay, MPLS / T1/E1) Network Protocols, Network management (ACL’s, NAT). Protocols include RIP, OSPF, EIGRP, MPLS, IPSec, VPNs, ACL’s, NAT . In addition to Gigabit Ethernet, 802.1q, ISL, Ether Channel, Multicast, SNMP, VSS, VTP, STP, RSTP, HSRP/VRRP , VRF ,DHCP Voice over IP, Video / Voice QoS options .
*Design /troubleshooting Wireless technologies : 802.1x with security WPA,WPA2 and WEP with TKIP / AES algorithms
*Provide technical support over the telephone or Internet tools on 24/7/365 bases.
*Repairing equipment and replacing parts , Plan and undertake scheduled maintenance upgrades.
*Talk /negotiate with clients / customers to determine the nature of problems / project / upgrade .
*Responding to breakdowns, troubleshoot software, hardware and network issues.
*Investigating, diagnosing and solving network appliance software / hardware faults.
*Fixtures and fittings experience in obtaining replacements or special components.
*Checking network equipment for electrical safety, plus Maintaining records of IOSs licenses
*Managing stocks of equipment, consumables and other supplies.
*Being Shifted and on-call, particularly where network operation is in continual 24-hour.
*Pro-active support in order to maintain high availability of services to the global user community .
*Provide comprehensive and highly technical consulting and to the business and user community.
*Meeting KPI’s and SLA’s and service delivery, ensure cost effective delivery of high quality services.
*Support the design and maintenance of infrastructure strategy and model to improve systems available, performance, incidents etc.
Education
Telecommunication engineering
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