Skills
Sales Force
HTML
MS Office
CRM
Customer Service
English
Spanish
Excellent Communication Skills
Swedish
Hebrew
About"

A higly motivated, out-going and sociable team member. Extensive experience within the hopitality and customer service industry which requires excellent communication skills and problem solving abilities. I enjoy taking on new challenges - I am a hard worker, a quick learner and I strive to excel at every task I am presented with. 

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Experience
iMDsoft Application Specialist - Support2014 - 2016
Responsible for replying to customer application queries and service calls regarding the software. Liaise with the Production Support Team to resolve product technical issues, working together on CRM. Supporting the European and Israeli Market.
iMDsoft Application Specialist - Customer Relations2014 - 2014
Directing the clinical aspects of implementation projects, including overseeing customer relations, training, providing application solutions, and playing a dynamic role in the coordination of the implementation project. As well as conducting clinical workflow analysis, and leading the software customization alongside with the hospital team of the Scandinavian & Israeli Market.
Quality Spa & Resort Norefjell, NorwayConference Hostess 2013 - 2013
Conference hostess at one of Scandinavia’s largest resorts. Responsibilities include managing conference reception, assisting guests and preparation and allocation of conference rooms.
Responsibilities include managing reception and reservations, online marketing, website and social media development and maintenance, event organizing, public relations and housekeeping.
Avi & Lena DesignAssistant Manager 2011 - 2012
Responsibility of sales, customer service, handling payments, cashing up and closing of boutique.
IBMProcess Leader 2009 - 2011
Invoicing Process Leader – Responsible for overall invoicing process and integrity control for the Nordic and Baltic countries.Main task was to continually review and improve the invoicing process. Ensured compliance with country legal and fiscal requirements. Acted as central focal point connecting different groups within Europe and Globally. Supported audits, successfully. Led and supported different projects contributing to companies productivity & customer satisfaction.
IBMAdministrator 2006 - 2009
Invoicing Administrator – Responsible for the daily invoicing operational activities for the Nordic countries. Constant interlocked with accounting. Performed accurate daily invoicing reconciliation and manual issuing of invoices for different European countries. Training of new staff.
Education
Yrkeshögskolan Göteborg Hospitality Management , Hospitality Management 2011 - 2013
International Hospitality Management programme, taught in English, endeavours to educate managers for the demands of the future international hospitality industry.
Göteborgs UniversitetLanguage course , Linguistic 2011 - 2012
Advanced Modern Hebrew language course.
Estudio Sampere Spanish Language course , Linguistic 2005 - 2006
Spanish language studies.