Social Media
Community Management
Customer Service
Opera SoftwareCommunity Manager2016 - Current
Social Media Management across all global channels with a combined 14 million followers: -- Successfully increased average daily new followers & engagement rate while streamlining resources. -- Content management, blogging & SEO. -- Developed product messaging & brand tone of voice. -- Using Google Analytics, Social Media analytics tools & industry benchmark research to measure progress and alignment with business goals. Community & Support Management: -- Leading all digital community user support -- Initiated and managed student ambassador programmes in Indonesia and South Africa. -- Managed & tracked Google Play store reviews -- Facilitating & streamlining communications, product feedback, analytics and reporting internally. -- User journey mapping & facilitating omni-channel support Some of the tools I'm familiar with: Google Analytics, JIRA, Meltwater, Sparkcentral, Social Bakers, App Annie, Google Trends, Google Play Developer Console (& working with CSV files), Excel
Opera Software ASASocial Media Coordinator2015 - 2016
Social Media management: -- Content planning, creation and distribution management across all global channels (with a combined 14 million followers). -- Experienced in social media analytics, reporting and copy writing. Community management: -- Initiated and managed student ambassador programmes in Indonesia and South Africa. -- Leading global digital community support across all social media and Google Play channels. -- Facilitating and streamlining communications, product feedback, analytics and reporting. Experienced working with app store analytics platforms, social media analytics tools and various communication platforms.
University of Salford PostGrad Cert CBT, Cognitive Behavioural Therapy2011 - 2012
Particular interest in Cognitive-Behavioural problem solving, goal-setting and feedback interactions.
University of ManchesterBSc Psychology, Psyhoclogy2008 - 2011
Dissertation thesis in CBT supervisor feedback and performance