"Systems Engineer, Help Desk Specialist"
Provision of computing for customers including deployment of devices, software and configuration.
Provision of systems which will involve interacting with both the service desk team and 3rd part suppliers who support devices to business users.
Desktop management regime with associated tools (e.g. Group Policies, LANDesk, WSUS, AV) that ensure all devices are appropriately manageable, secure, up to date and reliable.
Working to service delivery processes to meet business need
Coordination with other Service Management teams to ensure desktop services availability is maintained
Working with other IT teams to facilitate the collaborative ways of working that are necessary for it to effectively deliver on its overall commitments to the business, especially with regard to IT Service Management