Zamil New Delhi Infrastructure Pvt. Ltd
Engineer (Shift Lead)
2011 - 2013
1. Worked as 2G and 3G as corrective maintenance and preventive maintenance Engineer. 2. Telecom NOC Engineer (Shift Lead) Responsibilities: - 2G and 3G Fault Management. - Alarm monitoring using Telecom software. - Triage outages/issues and resolve successfully by meeting SLA agreements in place. - Effectively prioritized BSS incidents based on service and impact on subscribers. - Responsible for the technical coaching and mentoring the shift members concerning the day to day service. - Responsible for customer's (Vendor and Operator) concern on special and day to day resolution process. - Escalate outages/issues to Supervisors /Managers / Engineers by following established SOPs. - Supporting Site Engineers and Technicians for escalation procedures.
University of Agder
M.Sc., Information and Communication Technology
2013 - 2016
The two year master program includes several research based project works and thesis work. I specialized in radio mobile communication. The program help me to analyze the problems not only by research perspective but also by industrial perspective.
Pokhara University, Nepal
Bachelor, Electronics and Communication Engineering
2006 - 2010
During those four years, I acquired the knowledge and skills to analysis and design hardware system. Also I utilized those years in understanding advanced communication technology and help me to decide career in radio communication/ telecommunications.