Moderated content (e.g. reviews, photos, profiles) reported by users and business owners by applying team policies and guidelines. Messaged users effectively regarding our decisions and responded to user and business owner inquiries. Researched and evaluated business listing data. Updated business information on Yelp’s website. Supported continuous improvement of productivity and processes.
Reviewed a large volume of applications in Google Play for policy violations to improve user experience. Took action on violating applications. Developed a critical understanding of abuse and policy issues to ensure high quality application review.
Evaluated and reviewed online content for policy violations and quality issues through internally developed applications while recording trends and findings. Maintained high quality deliverables in daily workflow. Upheld confidentiality on Google’s unreleased product. Participated in weekly meetings with other members of Google’s Product Quality Operations (PQO) Team to discuss findings and ongoing recommendations to improve the quality of Google’s product and user experience. Created, revised, and proofread content for internal company webpages for Google and Milestone Technologies.
Checked confidential data and screened social media profiles for behavioral patterns to construct predictive scoring algorithms, which are models created to predict the prob-ability of an outcome occurring. Used social media and publicly available information to screen content for clients to determine the authenticity of insurance claims. Wrote reports detailing results of insurance claims investigations.
Phone banked to get out the vote to re-elect Congresswoman Lois Capps and elect Hannah-Beth Jackson for State Senate. Registered voters and canvassed door to door. Set up and monitored information tables. Input voter data information into Political Data Interface (PDI).