Christopher Flamini
About me

I am a young management professional specializing in customer care and retention. I have years of  experience in responsible positions that require me to absorb information quickly, exercise good judgment, and deliver high quality results within very specific time and budget constraints.

Since mid-2011 I have been working for Ten Group, an award-winning international lifestyle concierge, travel and support company where I quickly earned a reputation for efficiency, and versatility. As a result, I have at different times been assigned to training and personal development of new employees, recruitment, and most recently leading our Corporate Benefits Team. Our highest priority was ensuring our clients were always receiving a personalized and bespoke level of customer service.

I have also traveled extensively for Ten Group, expanding their international client and supplier base; including periods working remotely in Barcelona, Spain, and Washington D.C. I handle travel well and in fact spent much of 2014 and 2015 in Southeast Asia working on developing new Ten Group locations in Singapore and Hong Kong SAR, serving as acting Team Leader. 

Ten Group - Miami, Florida
Team Supervisor/Professional Lifestyle Manager
2011 - 2016
Promoted rapidly through a series of increasingly responsible management positions based on a consistently strong performance. Managed 7 employees across 3 domestic branches. Notable experiences & achievements include: - Served as acting Team Leader for new Southeast Asia operations; assisting in the development of new Ten Group branches in Singapore and Hong Kong SAR. - Worked remotely in Barcelona, Spain and Washington, D.C; independently expanding Ten Groups influence and relationships with European vendors, restaurants and hotels - Managed the Corporate Benefits team in providing concierge services for a high-end international client base. Services included lifestyle and travel concierge, customized experiences and benefits, signature partner programs, and fulfillment channels and engagement tools. - Appointed Supplier Relationship manager, managing extensive supplier relations with hundreds of local and international vendors.
Barton G - Miami, Florida
Client Relations Manager
2010 - 2011
- Directed front office activity, managing the reservation department, customer support, clerical support for executives. - Spearheaded promotional activity through on-site visitations, and aggressive marketing. - Assisted with recruiting, selection and training of guest relations team, as well as, implementing departmental training initiatives to improve overall service.
McCabe World Travel - Washington D.C
Travel Agent/Consultant
2009 - 2010
- Researched and assembled complex custom travel itineraries for high profile clients. - Acted as travel consultant for clients, sharing tips and advice on various locations worldwide.
United Press International - Washington D.C
Geo-Politics Reporter
2008 - 2008
- Researched and wrote reports that were then published on the UPI wire. - Covered various events and conferences relating to economic and foreign policy issues. (Published wires regarding topics such as U.S – Russia Relations, Nuclear Disarmament, and Middle East Peace process.)
Suffolk University - Boston, Massachusetts
Management/Global Business, Management
2007 - 2010
Bachelor of Science in Business Management with a minor in Global Business • Suffolk University Madrid, Spain (2003 - 2006) - 2 years of Arts and Sciences, 1 year of Business Management Boston, Massachusetts (2006 - 2008) - 2 final years of Business Management, obtaining degree
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    Project management
    Business Intelligence
    Business Development
    PR & Content
    Product management